When self-directed IRA company Next Generation Trust Services wanted to offer an even better customer relations experience for their clients and prospects, SamsonMedia installed a premium WordPress plugin on their website to allow the company, which specializes in offering self-directed IRA plans and other services, to better answer questions from people visiting their website.  The new capability will allow as many as 100 account representatives to monitor the website and field questions directly at the point of contact when someone is viewing their website.  The new plugin even has the capability to initiate contact with someone browsing the site although it will be used primarily for handling in-bound questions.

If your business is interested in providing such a service to your clients and customers as a way to use your website as a genuine customer relations and sales tool, please give SamsonMedia a call at 973.744.6621.