by mediasamson | Oct 30, 2009 | Customer Service
I recently flew United Airlines from New York to Denver and was surprised by a series of rather unfortunate events that said as much about the deterioration of customer service in general as it does about the sad state of air travel in the 21st Century specifically....
by mediasamson | Oct 2, 2009 | Customer Service, Smart Business
Want to bring out the best in your customers and your staff? Do you want to feel like your time on the job is worth more than the exchange of dollars for time and effort? Do you want to work with staff that knows how to change course when their toughest customers...
by mediasamson | Jan 30, 2009 | Customer Service, Marketing
As I’ve documented in previous blog posts about email marketing , not all email marketing software is created equal. Recent case in point. I’m a long time customer of Topica (nearly 10 years!), an email service I use based in California. I am constantly...
by mediasamson | Jan 29, 2009 | Customer Service, Smart Business
As any readers of this blog already know, I am not a fan of the US Postal service for all the reasons I’ve already discussed. So, not meaning to kick a (post)man while he’s down, I still have to ask: What logic makes you think that cutting back on your...
by mediasamson | Oct 23, 2007 | Customer Service
I’m not a big fan of the U.S. Postal serice. There. I said it. But according to a recent article in the New York Times, the US Postal service aims to leave their old image behind and position themselves as a technologically improved and advanced organization...
