UNITED AIRLINES HORROR STORIES

I recently flew United Airlines from New York to Denver and was surprised by a series of rather unfortunate events that said as much about the deterioration of customer service in general as it does about the sad state of air travel in the 21st Century specifically....

EMAIL MARKETING: WHY TOPICA SUCKS

 As I’ve documented in previous blog posts about email marketing , not all email marketing software is created equal. Recent case in point. I’m a long time customer of Topica (nearly 10 years!), an email service I use based in California.   I am constantly...

US POSTAL SERVICE CLAIMS NEW IMAGE

I’m not a big fan of the U.S. Postal serice. There.  I said it. But according to a recent article in the New York Times, the US Postal service aims to leave their old image behind and position themselves as a technologically improved and advanced organization...